FAQs

Here, you'll find answers to our most frequently asked questions. If you need further assistance, feel free to contact us.

 

  • What types of pets do you cater to?
Currently, we focus on products for dogs, but we plan to expand to include items for other pets in the future. Stay tuned!

  • How do I place an order?
Placing an order is easy! Browse our products, add your favorite items to the cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

  • What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

  • How long will it take to receive my order?
Orders are processed within 1-3 business days. Shipping times vary based on your location, but typically you can expect your order to arrive within 5-14 business days or less.

  • Can I track my order?

Yes, once your order is shipped, you'll receive a tracking number via email, which you can use to track your package on our website.

 

  • What is your return policy?

We want you and your pets to be completely satisfied with your purchase. If you're not, you can return the product within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

  • How do I return an item?

To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We'll provide you with further instructions.

  • Do you offer international shipping?

Yes, We offer our services Worldwide.

  • Do you have a physical store location?

Woof Way is an online-only store. This allows us to provide you with the best products at competitive prices.

  • How can I contact customer service?

You can reach our customer service team via email at contact.woofway@gmail.com or through our contact form on the website. We aim to respond within 24 hours.

  • Do you offer any discounts or promotions?

Yes, we frequently run promotions and offer discounts to our newsletter subscribers. Sign up today to stay updated on the latest deals!

  • How can I stay updated on new products and offers?

Join our newsletter and follow us on social media for the latest updates, new product launches, and special promotions.